Refund policy

Refund Policy

At Lapew, we stand behind the quality of every product we make. Because our products are consumable and scent-based, we maintain the following policy to ensure fairness for everyone.

Returns & Refunds Due to the nature of our products, all sales are final once an item has been opened or used. We do not accept returns or issue refunds based on scent preference, as fragrance is highly subjective and variations in personal taste are not considered product defects.

Damaged or Defective Items If your order arrives damaged, leaking, or defective, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. Approved claims will receive a replacement or refund at our discretion.

Unopened & Unused Items Unopened and unused items may be eligible for store credit only, subject to approval, and must be requested within 7 days of delivery. Return shipping is the responsibility of the customer.

Final Sale Items Items marked as Final Sale, promotional items, and clearance items are not eligible for return, exchange, or refund.

Exchanges We do not offer direct exchanges. Approved store credit may be used toward a future purchase.

Questions? Contact us at support@lapew.com and we'll be happy to help.